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I got a call from a customer this AM. They said that the #6 on the keypad is "not working". They were not at the site, so they were not able to tell me if there are other phones with that issue. I will wait to hear if the problem is system wide or just with specific phones. Other than spills or sticky keys, has anyone seen any x16's with similar keypad problems or have any ideas on the resoulution?


Bob

With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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It is probably just the 1 set. Have not heard of a system having problems with the touch tone senders.

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The customer tested the other phones and they were ok. The 2 problem phones are at the counter of a deli. There is a good chance that some sticky fingers caused the problem. Does anyone know if there are key protectors available for the x16?


Bob

With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Maybe try Miks Sandman; I bought some from him for a different system some time back. aok aok

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Thanks, I thought of trying Sandman. I got some for Panasonic (for the same customer) direct from another company several years ago, but can't find the paper work and an internet search does not come up with anything.


Bob

With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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See this thread just started today.


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Thanks Bill


Bob

With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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If you follow up on this and they need a minimum order let us know, maybe a few can get together to help off set the cost.


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Thanks Bill, We had the Viziflex Seels on a Panasonic System that we replaced for this customer. He is in the process of sending the two problem phones in for repair. I will wait to see what he wants to do about the x16 after we find out what caused the problem. I will let you know if he wants some custom made.


Bob

With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Maybe mention to Ernie at Xblue to have as a stock order?

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