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#533994 08/27/12 03:19 PM
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I have a hunt group 2411 setup with an extension list p0015 which contains 2 extensions 1171 and 1181. CRT for DID points to hunt group. No voicemail picks up when the user is not at desk. Where am I missing programming?

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Hunt group calls won't follow the station's forward path. If you want calls to route to voice mail, you'll have to program the hunt group recall destination.

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Ok I created a call routing announcement, digit translation set to go to voice mailbox 1181. Everything works now but I get this generic message before the actual voicemail Hello you have reached the inter-tel voice processing system. Then voicemial plays. How do I eliminate that generic message?

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Make sure there are no Day or Night greetings in the CRA you created.

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Yep there was one in the night greeting and once removed it worked. Thanks a lot to both you guys. I've learned a lot from you two about this system.


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