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Joined: Jul 2009
Posts: 204
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OP
Member
Joined: Jul 2009
Posts: 204 |
I have a hunt group 2411 setup with an extension list p0015 which contains 2 extensions 1171 and 1181.
CRT for DID points to hunt group. No voicemail picks up when the user is not at desk. Where am I missing programming?
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Joined: May 2009
Posts: 1,198
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Member
Joined: May 2009
Posts: 1,198 |
Hunt group calls won't follow the station's forward path.
If you want calls to route to voice mail, you'll have to program the hunt group recall destination.
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Joined: Jul 2009
Posts: 204
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OP
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Joined: Jul 2009
Posts: 204 |
Ok I created a call routing announcement, digit translation set to go to voice mailbox 1181. Everything works now but I get this generic message before the actual voicemail
Hello you have reached the inter-tel voice processing system.
Then voicemial plays. How do I eliminate that generic message?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Make sure there are no Day or Night greetings in the CRA you created.
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Joined: Jul 2009
Posts: 204
Member
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OP
Member
Joined: Jul 2009
Posts: 204 |
Yep there was one in the night greeting and once removed it worked. Thanks a lot to both you guys. I've learned a lot from you two about this system.
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