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Joined: Mar 2010
Posts: 48
Member
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Member
Joined: Mar 2010
Posts: 48 |
Hi,
I am trying to configure our Intertel Axxess system to allow for a second line to open up when a user receives another call. Currently it will go straight to voicemail instead of ringing in. I changed the forwarding path options to ring principal once so now they will get one ring and then go to voicemail. I know there is a setting somewhere that will allow it to ring like normal on a second line before transferring to VM but I can't seem to find it. If anyone knows can they point me in the right direction?
Thanks!
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Uncheck the busy condition in the user's forwarding path.
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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
Uncheck Ring Principal Once and use No Answer instead.
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Joined: Mar 2010
Posts: 48
Member
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Member
Joined: Mar 2010
Posts: 48 |
If I set No Answer to "no" then will it ever get transferred to voicemail?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
It will never get to voice mail if No Answer is set to "no", unless DND, Busy, or Immediate, for that matter, are set to "yes".
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