sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi STSe CO line to Voice Mail

Had main board fail, now trying to get back to previous configuration. For CO1 have ring assignments 4402 (night)and 1005 (day), works good. Trying to get CO5 to always go directly to VM, had 4457 ring assignment before and it worked. Now it goes to S100. VM card has Port 2, Opr Ext 455, Greet# 6, CCR 4 as before. Possibly missing something else needed to tie CO ring assignment to VM? Thanks.

Wow, your programming appears to be a bit obscure to say the least. Why not pull one voice mail port out of the hunt group and point CO 5 to that port's extension? After that, you can do all kinds of things with CCR routing.

Your references to 445 and have me confused. Did you set up a separate hunt group 455? If so, why did you do this?

Help us to help you by telling us what you really need to accomplish and we'll give you a much more realistic approach to handling it.

Objective is to always have CO5 go to VM for the greeting and CCR to select the destination extension. Not using any hunt groups that I know of. My notes from before the failure had all other CO lines Preset Call Forward Destination set to V440 and CO5 set to V445. Ring assignments for CO lines were set to various stations and CO5 was set to V445. Thanks for your help.

Follow Ed on this, and figure out why you're trying to send calls to 445. 445 (if I remember correctly) is a voice-mail hunt group, one that is not used by default. Did you program any voice-mail extensions for this group?

It's an 8-port voice-mail and I would do the same thing as Ed. Pull one of the ports/extensions out of the main vm group and use it for CO 5.

445 is obviously empty so calls ring to 100 by default. You probably had some VM ports assigned to it previously. Since line 5 can only take one call at time, do it Ed's way and keep it simple.