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Joined: Dec 2005
Posts: 32
Member
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Member
Joined: Dec 2005
Posts: 32 |
Can anyone tell me if you can downgrade a software version of 30 port analog module on an Avaya IP Office 412? Customer has ordered his own module and they sent him one that has a higher software version than the one he is currently running. I'm not sure it can be done but I thought I would ask before telling him to return the module.
Any help would be appreciated
Brenda
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Yes, just fire up the Manager running on the same release as the 406, and do the regular File | Advanced | Upgrade, which will find the expansion module and offer to downgrade it.
Usually, the customer has the version of Manager that was used to set up the system, otherwise you'll need to download the correct bin files and change your working directory.
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