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Joined: Sep 2008
Posts: 102
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Joined: Sep 2008
Posts: 102 |
I have a customer with a ctx670, not sure of software, its probably been in for 10 years. The CID displays letters with spaces between them,like T C A (example) nothing in between. Customer says it happens about 80% of the time. System has been reset, provider says its good on their end. Its PRI. Any ideas? Thanks
Last edited by jimmy29; 10/19/12 11:16 AM.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Upgrade the software to the latest version and that will fix the issue of lowercase letters on CID.
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Joined: Sep 2008
Posts: 102
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Posts: 102 |
the software is not the issue, its been working fine(cid). Its not about upper or lower case letters, its only displaying the fisrt letter of the name.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
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If it happens 80% of the time, then monitor the d-channel while on site and see if the name shows correctly on the d-channel.
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Joined: Sep 2008
Posts: 102
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Posts: 102 |
I just talked to the customer, turns out its only residential calls they get the letters,calls from business are normal cid. Provider is Windstream. Anyone heard of this?
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Joined: Mar 2001
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I'd document a few dozen calls coming in from known people that you can repeat the lost letters (residential) and tell the Windstream agent to come on site and see the problem and FIX it.
From my recent experience they want the money but don't want to do much to take care of problems, you have to fight hard.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Sep 2008
Posts: 102
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Well Windstream says their end is good. I tried changing out PRI card but it made no difference. The cabinet is CHSUB672A, the processor is BECU1A/BBCU1A, the software is AR2.10 MG030.00 Anybody know if this software can be upgraded or would i need to go to a CIX processor? Thanks
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Joined: Jun 2005
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That processor can be upgraded up yo version 3.10. A new processor would be required to upgrade up to the latest version 5.20.
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