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Joined: Jul 2011
Posts: 188
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Member
Joined: Jul 2011
Posts: 188 |
I have an IPO and with the holidays approaching they have asked me to send calls to the holiday call handling, on the holiday, which I have done... except for a half day. They want to take off at noon before Thanksgiving and I am wondering how I can do that. Is there a short code for going to the holiday message? Can any station set that? If not, how can I set it up for them?
Thanks.
Last edited by Boskerthearkite; 10/29/12 09:32 AM.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Voicemail Pro or Embedded?
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Build a time profile for that half day and send it to the auto attendant.
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Joined: Jul 2011
Posts: 188
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Joined: Jul 2011
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Joined: May 2004
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Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
You would need to use TEST Conditions, and set up one for Nov22, 8am-noon, or whatever the business hours are. If inside that time, go to the hunt group or target of your choice.
If outside that, go to the Holiday menu...
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Joined: Jul 2011
Posts: 188
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Joined: Jul 2011
Posts: 188 |
Thanks guys, I'll give it a shot.
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