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Joined: Dec 2012
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I have a Avaya G3R,I have a Microcall collecting phone call info, recently the Microcall stopped collecting, I've verified that the computer that the Microcall software is communcating with the modem, the Avaya just stopped sending the information, it is possible that someone made a change in the Avaya by mistake. Where in the Avaya programming should I check.Thanks
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Joined: Sep 2006
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I would call Microcall support. I used to have a location that did this all of the time before we went to the server based system. MC's support is 2nd to none. Always very helpful and can walk you through anything.
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Joined: Dec 2012
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I'm pretty sure it's a Avaya problem, the Avaya has stopped calling and dumping the information, and my company doesn't have a maintanance agreement.
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
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How do you have it setup in your G3...data mod, clan etc;?
If I remember correctly it's "disp sys cdr" or it's under "disp sys feat"
If it's a data mod...you may want to check the link and restart it...
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Dec 2012
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I'M using a Data Module and the sys CDR looks like it's set up correctly, this was working but unfortunatly it stopped collecting. When I do a "test cdr primary the test #512 fails, I know the link is down, the modem just sits there with a red light, which means it's waiting for a call. I don't know how to wake it up, reset doesn't work...thanks
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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Sounds like your data mod may be bad..you need to reset the connection i.e: the link and see if it comes back up.
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Dec 2012
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I've reset the Data Module, busy and released and deleted and re-installed it, when I status it it'a in-service Idle. When I status the CDR-Link it's down
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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Do you know how to "disable" and then "enable" the link...that's what you need to do...
PM sent....
...bob...
Last edited by Wellco; 12/13/12 05:40 PM.
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Dec 2012
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I don't think you can disable and enable the CDR link, what I did was cleared the information in the link then saved and put the information back in
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Joined: Sep 2005
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Well, yes you can..So I would say it's time for you to call a "qualified" tech to come in an solve this problem for you. Link problems are somewhat common and not that big of a deal..Like I said call your vendor, or Avaya !!
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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