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Joined: Dec 2006
Posts: 31
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OP
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Joined: Dec 2006
Posts: 31 |
I have SEVERAL SV8100 systems that the on hold music sounds horrible. The music sounds great as BGM on a digital/IP station but when a trunk is on hold it is distorted. I have tried several diferent music sources all with the same result. I have adjusted the gain in 10-4-03 up and down, without any change. The IP Flex PRI is compressed using g7.29, and I know uncompressing the IP Flex(g 7.11) fixes this issue, but when we have data on the IP Flex, of course we have other issues. HERE IS THE KICKER....ITS DOES NOT HAPPEN AT EVERY SITE (HIT OR MISS)
Has any one experienced this??
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Joined: Oct 2004
Posts: 1,491
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Joined: Oct 2004
Posts: 1,491 |
I had a CLEC that deliver POTS service to quite a few of our customers via IAD's. The moved from a Nortel DMS switch to a Nortel Soft switch and I had the same problem. They were injected some comfort noise that would cause the MOH to static distorted or not even audible. It took me going on site with 2 different phone systems and one of there tech to prove to them that it was not our equipment.
Just a thought
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Joined: Sep 2004
Posts: 4,195 Likes: 2
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Joined: Sep 2004
Posts: 4,195 Likes: 2 |
You got it. G7.29 will not be good at "streaming" music. Complete carrier issue.
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