Business Phone Systems

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#544089 01/23/13 02:35 PM
Joined: Mar 2012
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Quick question. I have added a 7th line to my system (Enterprise 1.5x-3.0x) and have told line 7 in "Ringing Stations" to go straight to extension 3027 as opposed to 3001 which is the attendant. My problem is that when no one answers it goes to the main auto attendant for the business and not the users voicemail like I want it to. What am I missing?

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Does mailbox 3027 exist?

Is the No answer call forward setting for extension 3027 set for a time longer than Delayed Ring time?

Make sure Line 7 isn't DIL or Delay Ring set to the voice mail system.


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That was it. The Delayed Hunt Group in Trunk Call Processing was set to the VM system. Thanks for the tip


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