|
|
|
|
Joined: Apr 2007
Posts: 610 Likes: 1
Member
|
OP
Member
Joined: Apr 2007
Posts: 610 Likes: 1 |
Customer puts system in to RP2 (day mode, group 501) but after a few minutes changes back to RP1 (night mode, group 519). There is no automatic ring plan schedule programmed. Anyone seen this before? Thank You.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
|
|
Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Have you checked holiday dates (MMC512)?
|
|
|
|
|
Joined: Nov 2009
Posts: 602
Samsung Moderator
|
|
Samsung Moderator
Joined: Nov 2009
Posts: 602 |
What version software? I'd have to check all the old known issues but there was version of software that had an RP bug in the 100/500 and in the 7XXX (the 7XXX was 4.46)
|
|
|
|
|
Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
|
|
Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
"There is no automatic ring plan schedule"
I do remember from school, if nothing is programmed, the system will default to ring plan 1 if it has any kind of choice. Try filling in some of the blanks to see if it makes a difference.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
|
|
|
|
|
Joined: Apr 2007
Posts: 610 Likes: 1
Member
|
|
OP
Member
Joined: Apr 2007
Posts: 610 Likes: 1 |
Thanks all. Called the customer today to follow up and they say RP buttons are functioning properly again. Thanks again.
|
|
|
|
|
Joined: Nov 2011
Posts: 34
Member
|
|
Member
Joined: Nov 2011
Posts: 34 |
We had the same issues a while back, ended using an rto key and using RP keys to see what mode it was in.
|
|
|
|
Forums84
Topics94,289
Posts638,797
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
