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Joined: Apr 2007
Posts: 620 Likes: 2
Member
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Member
Joined: Apr 2007
Posts: 620 Likes: 2 |
Customer puts system in to RP2 (day mode, group 501) but after a few minutes changes back to RP1 (night mode, group 519). There is no automatic ring plan schedule programmed. Anyone seen this before? Thank You.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Have you checked holiday dates (MMC512)?
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
What version software? I'd have to check all the old known issues but there was version of software that had an RP bug in the 100/500 and in the 7XXX (the 7XXX was 4.46)
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Joined: Aug 2006
Posts: 1,812 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,812 Likes: 15 |
"There is no automatic ring plan schedule"
I do remember from school, if nothing is programmed, the system will default to ring plan 1 if it has any kind of choice. Try filling in some of the blanks to see if it makes a difference.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Apr 2007
Posts: 620 Likes: 2
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Member
Joined: Apr 2007
Posts: 620 Likes: 2 |
Thanks all. Called the customer today to follow up and they say RP buttons are functioning properly again. Thanks again.
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Joined: Nov 2011
Posts: 34
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Member
Joined: Nov 2011
Posts: 34 |
We had the same issues a while back, ended using an rto key and using RP keys to see what mode it was in.
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