sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inbound fax to email

I'm in the process of setting up UM on our Axxess 5.2F2, for which we are licensed for UM level 3. I have outbound faxing working (thanks BaKaatz) and have voicemail showing up in my email box. I am now trying to figure out how to set up inbound faxing. What I want is for our DIDs to be dual purpose, so that someone could place a voice call to the users, or using the same DID send a fax and have it land in the user's email. I know I need to route a user's DID to a call routing announcement, and have set one up to test on my own DID. I have the fax delivery email address set, and have a 10sec delay in day and night greetings, but when I route my DID to that CRA, a voicecall does not come through, and a fax to my DID is sent, but to where I don't know. It's not in my email box, and its not in the vismail email box. Any help will be greatly appreciated.

Thanks.

You have mail.

I'm following the Axxessory talk 2.1 Installation Instructions 835.2296-1. I have set up a vismail domain and email account (exchange server), and I have given the vismail user all of the rights listed in the instructions. I'm successfully recieving inbound voicemail as email, so the email gateway is working, and I can fax outbound through the Axxessory Talk client, so the fax card is working, but I am still stuck trying to get inbound faxing to work. I don't have much info on the CRA that I think must be in place for the inbound fax to get routed to my email. How does the system know to detect a fax on my DID and reroute it to my email box?

TIA,
BREWEWA

Well, I've got inbound fax working now. I changed the CRA's Fax Delivery E-mail Address to [email protected]. Before, I had put it in the form of LastName, FirstName because that is the form that the 'E-mail Address for Voice Messages' is using to forward my vmail to my email.

I am left with these questions...
1. Why the difference in the form of the Fax Delivery Email Address and the Email Address for Voice Messages.
2. I need to set up 50 users for UM voice and fax. I guess I need to set up 50 CRAs? There should be an easier way to do this.

I spoke too soon. I can receive inbound faxes, but now voicecalls won't come through. I'll have to stop routing my extension to my Call Routing Announcement that does the fax detection until I can find the !@#$ problem. Help!!!!!

How is the CRA set up?

Applitation # 2508
----------------------------------------------
Digit Translation: default settings
Day Greetings: L 10 second pause
Night Greetings: L 10 second pause
Accept AMIS Calls: No
Attendant: None
Fax Delivery Destination: None
Fax Delivery E-mail Address: my smtp address
Time Slot Group: 1
Transfer Recall Destination: 2508

I then set the CRA 2508 as the Ring-In Destination for my extension in the Call Routing Tables.

When I do this I will receive faxes, but not voice calls.