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Joined: Feb 2013
Posts: 5
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Joined: Feb 2013
Posts: 5 |
I recently moved into a new job and my network phone does not ring. I can place calls from the phone but when any incoming calls come in the other 4 network phones ring but mine will not and the call cannot be answered. I would appreciate any help on this issue.
Eric
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Joined: Feb 2013
Posts: 5
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If I use intercom function from admin phone my phone will ring. Somehow there is a block on this phone receiving outside calls. I'm about to pull my hair out!!!
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
Either the phone is not a member of the hunt group, or it is not logged in.
I would try feature code 323, which is the default code for Hunt Group Replace. If that doesn’t work, it’s time for tech support.
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Joined: Feb 2013
Posts: 5
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Joined: Feb 2013
Posts: 5 |
That did the trick!!!! Always has to be something simple to cause the biggest headache. I really want to thank you for your time
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Joined: Feb 2013
Posts: 5
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The phone did this again, I had saved this thread for such an emergency but what is causing the phone to do this from time to time?
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
Dialing the feature code 322 or 324 by mistake, by not pressing a line key or call key when dialing outbound calls.
There is a programming option to require pressing the Special key for feature code access, which I always enable.
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Joined: Feb 2013
Posts: 5
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That makes perfect sense as 324 is a common prefix here.
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