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Joined: Aug 2008
Posts: 48
Member
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Member
Joined: Aug 2008
Posts: 48 |
Hi,
Just to tell you all that I just got a problem at a client and how I fix it with the help of Samsung tech support.
The client is setup with a 7200 with SIP trunk, 5 DID that ring on 5 differents extensions. The problem was that the operator receive call on the sip trunk 8505 with CID of 3 digits only... exemple: 350 10 to 15 minutes wait then 351, 352, etc. When you pick up its hang up.
After speaking with Samsung they told me to try to:
5.2.12
SIP extension configuration
carrier exclusive ENABLE (only carrier will be able to log in)
They think that someone was trying to log a SIP phone to make phone call from my client system, so be carefull !!!
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Joined: Aug 2008
Posts: 48
Member
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Member
Joined: Aug 2008
Posts: 48 |
Follow up
In the next couple of days, I receive a call saying that some of the SIP DID where busy, that was new, it started 30 to 45 minutes after a enable the carrier exclusive. External caller where not able to dial in to some of the DID. After some test I disable the carrier exclusive and now everything is back to normal... No more call in and no more busy.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Sounds like you provider has several server ip's that it sends calls from.
I think there is a way of adding these in but i can't remember
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