atcomsystems.ca/forum Forums General General Telephone & Systems Information Phone System Conundrum

Hello most beneficent and honorable phone gurus,

I'm the marketing director of my company. I must admit, I know little to nothing about phone systems. That being said, we are looking into a better phone option for the company.

Here's the situation:

We have several sales locations(11), all across the country, and one corporate location. Each location has its own phone setup, not even sure how to label it.

What were trying to do:

Implement a system in place to allow the transfer of calls between the sales locations and corporate.

Example:

My Lead Qualifier(LQ) here at corporate calls a lead and talks to someone who is interested in our product. The LQ then needs to transfer the customer call to the appropriate sales location in another state. All without hanging up or having the sales person call the customer back.

Any guidance would be much appreciated. Thank you.

-Brandon

piece of cake .... assuming you have the proper connections between your sites

if you don't have private links and use the internet you will be subject to quality issues

where are you located??

Thanks for the quick response. We(corporate) are located in Arizona. Each of our sales locations has their own 800 numbers and (I think) have their own but differing providers.

Your question requires more qualifying questions.

1. Each location now has it's own telephone system. The exact make and model of each system needs to be known, including the equipment population. (cabinets, modules, etc.)

2. You can achieve VOIP connections providing each location has high speed network connectivity. Does each location have high speed internet connections? (T-1, FiOS, XFinity, etc.)

3. If the systems are disparate, then you need to consider either a national solution meaning a company, such as AT&T would provide services to each location which would all have it's terminus at the corporate location; or you would need to change all the phone systems to phone systems that can interconnect via VOIP or, in the case of older PBX equipment, tie lines. Does your company have a budget for such an endeavor?

4. Finally, have you investigated having one national 800 number which can be locally directed, geographically, to the individual locations? This service is costly, per month, but does not require a substantial capital outlay and can be implemented more quickly than the other options. With this service, the individual calls from the remote offices can be transferred to the corporate office. The telephone equipment at the corporate office may need to be upgraded to accommodate an increase of central office lines, either POTS or T-1/PRI.

Rcaman

A couple of suggestions
1. best solution would be to look at AVAVA IP Office. Would do everything you need andthensome
2 Your a perfict canadate for a Hosted solution.

Contact your local Avaya Business Partner and they can come out and give you an evaluation and solution.

I would recommend the Avaya IP Office and MPLS circuits.

almost every manufacturer makes equipment that will do what you want ...... no need whatsoever to limit it to Avaya

call in multiple vendors and see who you like

Cheep tempary fix.... make sure all of your telephone lines have the Call Transfer option from your service providers (kind of works like 3 way calling) When a call comes in anywhere the answering party can flash the line then dial the telephone number where the call should go (includeing cell phone numbers) have the second party that answers to direct the call at their location and then hang up and the customer should be where they need to be. It isn't very fast and takes a lot of steps but will work.

2 Your a perfict canadate for a Hosted solution.[/quote]

What is the criteria for a organization that is a candidate for a hosted solution? Has anyone run into Comcast Business Voice Edge. It looks like that is a hosted solution.

A lot of the cable companies are offering hosted services now. A natural progression for their voice offerings I suppose- and more unwanted competition for us.

-Hal