atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK424i toll restriction override code and external account code failure

hi all,

today's question is in regard to toll restriction(office and area code), usage of the traveling class tr override code, and resulting failure of the 4-digit at&t account code.

this station has class 1 tr set up using office and area codes.
class 1 tr only allows 911 calls.

i programmed tr class 8 to allow all area and office codes. i assigned a 4-digit override code(7332) to class 8 tr.

when a toll call is placed, at&t prompts for an account code. account codes are 4 digits followed by a #. at&t is not hearing the account code digits, but is hearing the #. needless to say, toll calls are not completing from tr stations using the traveling class override code. other, non-tr stations are completing toll calls without issue. local calls, from tr stations using the traveling class override code(7332), complete without issue.

the service is an at&t p.r.i; lcr is not being used. processors are b5's with final release 4.3 software.

the ultimate goal here is for a phone user with a tr override code to be able to complete a call to any area/office code, from a tr station.

tia,
bill

In prog 48, did you use 0 for no digit restriction?

yes, there is no digit restriction for that station.

bill

i figured it out. i had to inform the system of the number of digits in an account code.


bill

So you're using account codes for the DK and for AT&T?

no, just account codes for at&t.


bill