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Joined: Feb 2013
Posts: 7
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Joined: Feb 2013
Posts: 7 |
I have a customer that has a 7200s system with 16dli card and 8 combo.intermitently either of the 2 front desk phone users (DS21 Btn)complain that when the try to take a caller off of hold,the caller ends up over the speakerphone and they can't get them off speaker.so the end up having to hangup and call back.
i have tried swapping sets,and moving users to different ports on the cards.this seems to work for awhile then trouble returns.I have not been able to re-create issuse.
the users do have Headsets with auto lifters under the handsets.these seem to be functioning normally.
it also does not seem to be a user issuse as they put people on/off hold all day.
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
What type of trunks and what software version is the system. It seems to me this has been brought up in previous post here before.
Bobby Mreen
Communications Technician
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Joined: Feb 2013
Posts: 7
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Joined: Feb 2013
Posts: 7 |
they have regular analog trunks.
the software is 4.60b
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