|
|
|
|
Joined: Dec 2009
Posts: 78
Member
|
|
Member
Joined: Dec 2009
Posts: 78 |
i have a 7400 v4.46d that keeps receiving phantom calls from some where maybe inside the system. they have a PRI & SIP trunks. we have SMDR capturing the data daily & the digits that are coming up from these calls are (11001 & 12001) these call the operator group & nothing is on the line & then it hangs up on operator after a few seconds. This just started happening about 3 months ago & its not everyday but frequently during through out the week. they have had this setup for a few years now. Has this happened to anyone else?? I'm not sure what i can do to fix this.... Help.
thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2010
Posts: 681
Member
|
|
Member
Joined: Dec 2010
Posts: 681 |
Can you tell if they are coming in on the Sip lines or on the PRI?
|
|
|
|
|
Joined: Dec 2009
Posts: 78
Member
|
|
Member
Joined: Dec 2009
Posts: 78 |
its coming from the sip trunks 85xx
|
|
|
|
|
Joined: Sep 2004
Posts: 395
Member
|
|
Member
Joined: Sep 2004
Posts: 395 |
You can setup the DID table to point at a virtual extension and just ring no ans forever, or alternatively set it up to fwd to an invalid number like 9, 1# which will make it hangup on itself. Non programmed did numbers ring the operator group by default. Might be a way in programming to just ignore invalid did numbers, not sure though.
|
|
|
|
|
Joined: Dec 2009
Posts: 78
Member
|
|
Member
Joined: Dec 2009
Posts: 78 |
ok cool ill try that out. thanks MichaelV
|
|
|
|
|
Joined: Dec 2010
Posts: 681
Member
|
|
Member
Joined: Dec 2010
Posts: 681 |
You need to check your sip settings then for your carrier. Set the carrier exclusive field to exclusive.
|
|
|
|
|
Joined: Nov 2007
Posts: 47
Member
|
|
Member
Joined: Nov 2007
Posts: 47 |
I also had this problem, the numbers were to random and frequent to route them to a virtual extn. MichaelV is right, all misrouted calls go to the operator group. In my case both reception phones were in this group, I moved the phones to a different group and left the operator group empty. Not the best solution but works.
|
|
|
|
|
Joined: Nov 2011
Posts: 34
Member
|
|
Member
Joined: Nov 2011
Posts: 34 |
Turn on DID err tone, system will reject calls if it doesnt match an entry in the DID table.
|
|
|
|
|
Joined: May 2008
Posts: 523
Member
|
|
Member
Joined: May 2008
Posts: 523 |
I had an issue like this too. Seemed to becoming from voicemail. Look at your voicemail logs.
|
|
|
|
Forums84
Topics94,521
Posts639,995
Members49,851
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
