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Joined: Dec 2009
Posts: 78
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Joined: Dec 2009
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i have a 7400 v4.46d that keeps receiving phantom calls from some where maybe inside the system. they have a PRI & SIP trunks. we have SMDR capturing the data daily & the digits that are coming up from these calls are (11001 & 12001) these call the operator group & nothing is on the line & then it hangs up on operator after a few seconds. This just started happening about 3 months ago & its not everyday but frequently during through out the week. they have had this setup for a few years now. Has this happened to anyone else?? I'm not sure what i can do to fix this.... Help.
thanks
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Joined: Dec 2010
Posts: 681
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Can you tell if they are coming in on the Sip lines or on the PRI?
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Joined: Dec 2009
Posts: 78
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Posts: 78 |
its coming from the sip trunks 85xx
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Joined: Sep 2004
Posts: 395
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Joined: Sep 2004
Posts: 395 |
You can setup the DID table to point at a virtual extension and just ring no ans forever, or alternatively set it up to fwd to an invalid number like 9, 1# which will make it hangup on itself. Non programmed did numbers ring the operator group by default. Might be a way in programming to just ignore invalid did numbers, not sure though.
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Joined: Dec 2009
Posts: 78
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Posts: 78 |
ok cool ill try that out. thanks MichaelV
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Joined: Dec 2010
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You need to check your sip settings then for your carrier. Set the carrier exclusive field to exclusive.
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Joined: Nov 2007
Posts: 47
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Joined: Nov 2007
Posts: 47 |
I also had this problem, the numbers were to random and frequent to route them to a virtual extn. MichaelV is right, all misrouted calls go to the operator group. In my case both reception phones were in this group, I moved the phones to a different group and left the operator group empty. Not the best solution but works.
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Joined: Nov 2011
Posts: 34
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Turn on DID err tone, system will reject calls if it doesnt match an entry in the DID table.
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Joined: May 2008
Posts: 523
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I had an issue like this too. Seemed to becoming from voicemail. Look at your voicemail logs.
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