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Joined: Feb 2017
Posts: 55
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Joined: Feb 2017
Posts: 55
Hello, my customer has an IPO500 8.1(43) using a C110 for voicemail. I have the voice mail setup intuity mode and cannot re-record any personal greetings for existing or new users/hunt groups. The prompts play but when I record and press # to approve it says nothing to save. I have only tried this with *17, not sure if the same happens with visual voice.

Thanks!

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Joined: May 2004
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Joined: May 2004
Posts: 1,669
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Did you re-image it before implementing?
I would, so it matches the release you are installing on the IP500.

Also, see this tech tip, you will need your SSO to view it.
https://marketingtools.avaya.com/kn...jects/bulletins/techtips/252_techtip.htm

Joined: Feb 2017
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All of my programming matches the tech tip. I also tried power cycling the ucm with no luck. I did not re-image at the initial install, so that looks to be the next step. Thanks

Joined: May 2004
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I recommend that every UCM should be re-imaged. You dont know what firmware is on it, and I wouldnt trust it...


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