|
Joined: Jul 2005
Posts: 9
Member
|
OP
Member
Joined: Jul 2005
Posts: 9 |
I'm back with another new-admin question. I am trying to update the cell phone numbers that some phantom extensions are fowarding to.
is there a way, inside DB studio to see where our phantom exts. are currently forwarded? I can't seem to find that... and thus don't know where to change where they are forwarded to.
Axxess 8.2
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Aug 2005
Posts: 6,692
Member
|
Member
Joined: Aug 2005
Posts: 6,692 |
Dial the Phantom Extension number from a phone in your office. Wait for it to forward, then go look at you SMDR report. It'll be there.
[edited due to lack of sleep when post was made]
|
|
|
|
Joined: Jan 2005
Posts: 51
Member
|
Member
Joined: Jan 2005
Posts: 51 |
I believe you can also see the forwarded numbers on the Operator's Console.
|
|
|
|
Joined: Aug 2005
Posts: 908
Member
|
Member
Joined: Aug 2005
Posts: 908 |
Are you using phantom extensions (programmed nonexistent extensions in the cabinet) or phantom devices in DB Programming? Phantom devices are programmed only in DB Programming. If you are using phantom extensions, you will have to move a card into the empty slot, patch a phone and reprogram the forwarding.
|
|
|
|
Joined: Jun 2004
Posts: 224
Member
|
Member
Joined: Jun 2004
Posts: 224 |
To the best of my kniwledge there is no way to see what a phantom has been programmed for. For phantom extensions and devices we program using feature code 359 (from any phone - but a display is nice), extension number, password (which we program same as extension / device), 355 (Fwd all calls), 8 or code for ARS, number of cell, #. To test just dial the extension number of the phantom. Good luck.
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
Member
Joined: Sep 2005
Posts: 840 |
In DB programming, enable On-Line Monitor. You now can see the forward info for any station or phantom.
|
|
|
|
Joined: Jul 2005
Posts: 9
Member
|
OP
Member
Joined: Jul 2005
Posts: 9 |
Thanks for the responses. I have been able to use BaKaatz's method to just update all that needed it, and cancel for those that don't
|
|
|
|
Joined: Jun 2004
Posts: 224
Member
|
Member
Joined: Jun 2004
Posts: 224 |
Thanks superfoneguy! That has always been an issue and you gave me the solution.
|
|
|
Forums84
Topics94,306
Posts638,894
Members49,771
|
Most Online5,661 May 23rd, 2018
|
|
1 members (JBean3329),
46
guests, and
32
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|