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Joined: Feb 2004
Posts: 839
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OP
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Joined: Feb 2004
Posts: 839 |
We are getting this message on the phones. DATA LOCKED FW-456-000- 04A
If someone is on the phone, and another user hangs up, it hangs up all the calls, and the above message is displayed. I have seen the data locked on the EP phones, but not like this.
They have complained of power issues due to storms in the area.
Thanks, Chaz
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Joined: Aug 2004
Posts: 9,136 Likes: 14
Admin
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Admin
Joined: Aug 2004
Posts: 9,136 Likes: 14 |
Have you looked at the status logs? You could invoke Black Box and email me the file.
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Joined: May 2005
Posts: 945
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Joined: May 2005
Posts: 945 |
Does the data lock come on all phones? Doe sit then go over or do you have to reset the system?
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Feb 2004
Posts: 839
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Joined: Feb 2004
Posts: 839 |
I turned on black box last night. I will pull the file this morning.
The data lock goes away after all the calls are dropped according to the customer. Going out today to check it out.
Thanks,
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Joined: Feb 2004
Posts: 839
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Joined: Feb 2004
Posts: 839 |
What is happeing i:
Put a call on park or hold, then pick up at another phone, it drops the call and all phones have the data locked message
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Joined: Feb 2004
Posts: 839
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Joined: Feb 2004
Posts: 839 |
I ended up master clearing mode 3, and then restored a database from Dec 2012. All is well now. The power issues must have corrupted the database.
Thanks, Chaz
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