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Joined: Jan 2006
Posts: 8
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Joined: Jan 2006
Posts: 8 |
We are currently running an Axxess 8.0 system. Today I took a look in our ICP Freeze Msg Print Logs and found some stuff that doesn't make sense to me. I am seeing a reoccurance of this:
M3501 INF EG CP System OAI Level 2 (@**18) Socket Thread Started From IP Address (the IP is stated)
*** SYSOAI CMD: Command Error
*** SYSOAI CMD: Command Error
*** SYSOAI CMD: Command Error
*** SYSOAI CMD: Command Error
IP (IP is stated): SYSOAI CMD: Query ACD or UCD Hunt Group Command: Affected Extension Parameter Invalid/Incomplete. Affected Extension = '2913'
Has anyone seen this before? Can you tell me if it's something I need to fix in a hunt group? It does this for 2 other extensions, and the IP addresses it lists are our call center machines. I'm :bang: with this one, any help would be greatly appreciated.
Thanks,
Samantha
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
What OAI apps do you have running on yer call center computers? It sounds like the app(s) you're running aren't playing nice w/ the OAI stream of the PBX. Is there some specific problem you are experiencing?
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Joined: Jan 2006
Posts: 8
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Joined: Jan 2006
Posts: 8 |
Both call center computers run Inter-Tel Attendant Console Version 3.3.0.0.
But wouldn't this be happening with more than just 3 numbers if it was that?
The weird thing is, is that we haven't shown any problems that I know of, or have been notified of, but if I check the error logs this error happens all day long, numerous times. I just don't want it to turn into something bigger.
Here are some maps of a couple of the problem numbers...
Extension 1403-->Forwarding Path 124-->extension 1900-->Application 2516-->Voicemail box 2403
Application 2913-->Hunt group 2907-->extension 1436-->Application 2537-->Voicemail box 2937
Does anything look fishy? Am I just being a worry wart and this is nothing, just a fluke?
Thanks for your help!
Samantha
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