web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Dec 2012
Posts: 31
Chalky1 Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 31
G'day,

Yes me again grin

Just curious as to why VM8000 Inmail on a SV8100 would be cutting customers calls while they're recording messages? Sometimes only seconds in, all at random times, sometimes not at all.

I've gone through the relevant programming and could see no answer.

Thanks for any help!~

Chalky

Last edited by Chalky1; 06/02/13 05:57 PM.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Are you sure its the voicemail doing it or is it a trunking issue?

Joined: Dec 2012
Posts: 31
Chalky1 Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 31
We are fairly certain it isn't a trunk issue. They have had no reports of calls dropping out in progress.

Thanks for your quick response!

Chalky.

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Had this issue with a customer earlier this year with a new unit. It was a bad inmail card.

Joined: Dec 2012
Posts: 7
Member
Offline
Member
Joined: Dec 2012
Posts: 7
I had the same problem with Inmail. This was the fixed i received from NEC. It worked and solved my problem.

When listening to Message Playback, why are some subscriber messages being cut off?

This is a known issue in CPU Firmware 6.00 and higher. This issue can be resolved by making the following changes via Web Pro.
Login with necii. After the changes are made apply home and logout. Make sure you reset the CPU.

Type 3 tone "Ringback Tone For Trunks"
80-04-06 "On Minimum Time": change from 25 to 23
80-04-07 "On Maximum Time": change from 40 to 74
80-04-08 "Off Minimum Time": change from 83 to 59
80-04-09 "Off Maximum Time": change from 115 to 232

Type 4 tone "Special Busy Tone For Trunk"
80-04-03 "S/N Ratio": change 2 to 1
80-04-05 "Pulse Count": change 1 to 2

Type 5 tone "Special Ring Back Tone For Trunk"
80-04-05 "Pulse Count": change 0 to 2
80-04-06 "On Minimum Time": change from 0 (or 36) to 2
80-04-07 "On Maximum Time": change from 0 (or 36) to 5
80-04-08 "Off Minimum Time": change from 0 (or 36) to 2
80-04-09 "Off Maximum Time": change from 0 (or 36) to 5
80-04-13 "Frequency 2 Table": change from 0 to 2

After these changes are made a CPU reset is required.


Last edited by Nexcool; 06/02/13 09:39 PM.
Joined: Dec 2012
Posts: 31
Chalky1 Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 31
Thanks for all your help! Ill be sure to make those changes Nexcool and if they don't work ill replace the Inmail card and see the result as Coraltech mentioned.

Cheers from down under!!. smile
Chalky.

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Ya, I did that fix before I replaced the card. It's weird cause the UX did NOT have that problem.

Joined: Jul 2007
Posts: 91
Member
Offline
Member
Joined: Jul 2007
Posts: 91
UX did not have 6.0 software

Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
After you do Nexcool changes you have to reboot the system or you will notice no difference..


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Dec 2012
Posts: 31
Chalky1 Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 31
Well It has been a couple of days since the changes Nexcool suggested were applied and we've had no phone calls of messages being cut!

Thanks Nexcool and thanks for everyone elses help!!

Much appreciated and cheers,

Chalky

Page 1 of 2 1 2

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5