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Joined: Dec 2012
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G'day, Yes me again Just curious as to why VM8000 Inmail on a SV8100 would be cutting customers calls while they're recording messages? Sometimes only seconds in, all at random times, sometimes not at all. I've gone through the relevant programming and could see no answer. Thanks for any help!~ Chalky
Last edited by Chalky1; 06/02/13 05:57 PM.
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Are you sure its the voicemail doing it or is it a trunking issue?
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Joined: Dec 2012
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We are fairly certain it isn't a trunk issue. They have had no reports of calls dropping out in progress.
Thanks for your quick response!
Chalky.
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Joined: Sep 2004
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Had this issue with a customer earlier this year with a new unit. It was a bad inmail card.
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Joined: Dec 2012
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I had the same problem with Inmail. This was the fixed i received from NEC. It worked and solved my problem.
When listening to Message Playback, why are some subscriber messages being cut off?
This is a known issue in CPU Firmware 6.00 and higher. This issue can be resolved by making the following changes via Web Pro. Login with necii. After the changes are made apply home and logout. Make sure you reset the CPU.
Type 3 tone "Ringback Tone For Trunks" 80-04-06 "On Minimum Time": change from 25 to 23 80-04-07 "On Maximum Time": change from 40 to 74 80-04-08 "Off Minimum Time": change from 83 to 59 80-04-09 "Off Maximum Time": change from 115 to 232
Type 4 tone "Special Busy Tone For Trunk" 80-04-03 "S/N Ratio": change 2 to 1 80-04-05 "Pulse Count": change 1 to 2
Type 5 tone "Special Ring Back Tone For Trunk" 80-04-05 "Pulse Count": change 0 to 2 80-04-06 "On Minimum Time": change from 0 (or 36) to 2 80-04-07 "On Maximum Time": change from 0 (or 36) to 5 80-04-08 "Off Minimum Time": change from 0 (or 36) to 2 80-04-09 "Off Maximum Time": change from 0 (or 36) to 5 80-04-13 "Frequency 2 Table": change from 0 to 2
After these changes are made a CPU reset is required.
Last edited by Nexcool; 06/02/13 09:39 PM.
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Thanks for all your help! Ill be sure to make those changes Nexcool and if they don't work ill replace the Inmail card and see the result as Coraltech mentioned. Cheers from down under!!.  Chalky.
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Joined: Sep 2004
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Ya, I did that fix before I replaced the card. It's weird cause the UX did NOT have that problem.
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UX did not have 6.0 software
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After you do Nexcool changes you have to reboot the system or you will notice no difference..
Regards,
Paul W Now back to a 0 day week. Love these 7 day weekends.
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Well It has been a couple of days since the changes Nexcool suggested were applied and we've had no phone calls of messages being cut!
Thanks Nexcool and thanks for everyone elses help!!
Much appreciated and cheers,
Chalky
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