|
|
|
|
Joined: Jun 2007
Posts: 115
Member
|
OP
Member
Joined: Jun 2007
Posts: 115 |
Hi
Have OS7030 v4.60b. Setup as follows. 3 x analogue trunks. Ring at group 500 for 12 sec next port to voicemail. No entry/invalid group 501 same extention. Ring 12 sec next port voicemail.Setup trunk forward to read group 501 and go to new menu with no entry/invalid group 502.Ring 12 sec next port voicemail. Trunk forward reads group 502 and goes to mailbox. Everything works fine if this circle is completed. Call goes to voicemail and message left. Problem is when caller hangs up after first message answered. It goes through circle but when it reaches mailbox the engage tone has stop and only silence on line. Cause mailbox to hold line busy forever. Any help please
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2010
Posts: 681
Member
|
|
Member
Joined: Dec 2010
Posts: 681 |
Why not setup the overflow from 500 to 501, then 501 to 502, then 502 to Voicemail. Then in menu forward 502 to it's mailbox? This will eliminate the call being hung if someone hangs up. Is there a reason you are using the vm to go to next group?
|
|
|
|
|
Joined: Nov 2011
Posts: 34
Member
|
|
Member
Joined: Nov 2011
Posts: 34 |
In loop trunk data 2.6.5 turn on tone check, and in system options 2.1.5 enable loop trunk tone disconnect. This will disconnect the call when it hears engaged tone.
|
|
|
|
Forums84
Topics94,284
Posts638,771
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
120
guests, and
325
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
