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Joined: Mar 2013
Posts: 7
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Joined: Mar 2013
Posts: 7 |
Hello,
I have been working on a Neax 2000 IPS system at a hotel, the management have asked me to give them a key on the 2 front phones that dial out to a long distance number...This is the sequence they are wanting...
1. Answer Incoming call
2. Hit transfer on phone
3. Hit button with # programmed
4. Hang up transfered call
I have tried creating a system, and station speed dial key and I can't get it to work with transfer, also I tried creating a ghost ext, of 7121 and making that a hotline ext, that forwards to a outside number, and that way I just transfer to that extension #. Can't seem to program this the correct way...If anyone has any suggestions please let me know...I am also not sure if I have hotline programmed correctly either. Well thanks fellas for all info.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Can you manually transfer to an outside number?
Is trunk to trunk enabled in CM 360?
D
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
What he said.
Also, if you push the Station Speed Dial, does it work?
If they dial Transfer, System Speed Dial FAC, Bin #, release does it work?
Did you enable blind transfers?
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Joined: Mar 2013
Posts: 7
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OP
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Joined: Mar 2013
Posts: 7 |
Manual does work...
If they dial Transfer, System Speed Dial FAC, Bin #, release does it work? Nope, doesn't work...
Also, if you push the Station Speed Dial, does it work? Not sure tried only station, because was putting on multiple phones.
Did you enable blind transfers? Blind Transfers work...
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Joined: Apr 2005
Posts: 2,503 Likes: 2
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Joined: Apr 2005
Posts: 2,503 Likes: 2 |
Who is the telco provider? Do they have the feature transfer disconnect setup on these lines?
We get old too soon, smart too late
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Joined: Mar 2013
Posts: 7
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OP
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Joined: Mar 2013
Posts: 7 |
Lightyear Network Solutions, and yeah, I've spoken to them...
Though, blind transfers they are doing manually works...
They still are wanting a key...any other ideas?
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Joined: Feb 2005
Posts: 579 Likes: 4
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Joined: Feb 2005
Posts: 579 Likes: 4 |
Try Cmd 08 de 405
Consecutive speed dialing when making ISDN call. if set wrong it will prevent blind transfers!
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