sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX 670 and Call Forwarding

I have inherited a CTX 670. The voicemail went down and the boss man wants to do the following forwards. Can this be done?

1. Have calls that are made to the desktop (DID) be rerouted to the receptionist if they are not answered after 5 rings.
2. For the users who have cell phones be able to forward the line to their cell phone after it rings 4 times
3. Set up the receptionist number to forward to Corporate VM during non-working hours

Thanks!!

1. Yes
2. probably
3. Maybe, but probably not

This would be covered in the user's guide. This won't change the programming. If you wanted to make things a lot simpler on yourself, you could get a Toshiba tech to make these changes in programing.

Since your voice mail system is not working, you will probably want to go around and disable system call forwarding. I have always seen this activated by accident, but here is a case that it actually makes sense.

At each phone, enter Intercom #621 to turn off call forwarding to the VM.
**If you get a new VM later, enter #620 at each extension to re-enable System CF, and make sure you tell the installer so he doesn't ripe his hair out troubleshooting!

With call forwarding off, any transferred call will recall back the the original ext after 32 seconds. If the operator transfers a caller, after 32 seconds of ringing (about 8 rings) the call will bounce back.

The code for Call Forward Busy-No Answer is #6041. Enter #6014, then ext number, then seconds (08-60)

For CF to reception after 5 rings (using ext 200 as reception for example), enter:
Intercom #6041 200 20

For call forward external (assuming dial 9 to make an outgoing call), enter:
Intercom #6041 9 {Phone number} # 16 (for about 4 rings)

Forwarding incoming calls from the main DID offsite may not be easy because it depends on how the system is setup. You can try using the CF - all #6011.
From the reception desk, enter #6011 9 {Phone Number} #.
Enter #6051 to cancel.

There is a very good possibility that it will not work and a slim chance it will work. You may need to call a tech out for this one.

Is there a way to do it through the Network eManager??

Yes, it's possible to do all three scenarios using eManager to program. But I strongly suggest you leave it to a Toshiba tech.