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Joined: Aug 2008
Posts: 22
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Member
Joined: Aug 2008
Posts: 22 |
About 2 out of every 10 incoming calls display this behavior. The phone rings I pick up the headset and hear silence after about 5-10 seconds I hear the mic open on the other end and I can talk to the other person. What they hear on the other end of the phone is the regular ring tone while I hear silence. Any ideas?
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Are the calls being answered by auto att. or do they ring to you live?
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Joined: Aug 2008
Posts: 22
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Member
Joined: Aug 2008
Posts: 22 |
They ring live at all stations.
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Joined: Apr 2007
Posts: 1,439
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Member
Joined: Apr 2007
Posts: 1,439 |
What type of trunks? T1, POTS, PRI?
If POTS, can you test at the demarc with a test set?
D
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Joined: Aug 2008
Posts: 22
Member
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Member
Joined: Aug 2008
Posts: 22 |
SIP trunk from cablevision.
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