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Joined: Jul 2003
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OP
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Joined: Jul 2003
Posts: 1,229 |
hello guys i have a customer with an acs 5x7. he wants to transfer calls outside the office. i dont see anything in my manual for this. is there a way the system can do it. thanks dave
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Avaya IP Office Service in Canada
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Never heard of an ACS 5X7....... lol  . The ACS R.6 and later will do (RCF) remote call forwarding..... is that what your lookin for or are you needin trunk to trunk transfer?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
We use RCF with our R 7.
F11 (ext #), personal speed dial #.
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Joined: Jul 2003
Posts: 1,229
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OP
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Joined: Jul 2003
Posts: 1,229 |
i found a r7 cd manual and it had rfc in it but that seems to be an auto forward and this customer wants to have the ability to transfer an answered call to an outside number like a cell phone. i dont see anything about trunk to trunk in this manual.
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Joined: Jul 2001
Posts: 3,322 Likes: 7
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,322 Likes: 7 |
No trunk to trunk transfer on an "ad hoc" basis, just extensions forwarded to specific numbers. Maybe see if the telco would offer "Call Transfer with Disconnect", a typical Centrex feature but ala carte
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
If you RCF ext 10', it will frd to a off prem #. We do this with our office when no is in.
Other ext must be transferred to, but not ext 10 that will frd when any number it ans is callrd
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Joined: Jul 2003
Posts: 1,229
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Joined: Jul 2003
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sounds like i can have one extension that doesnt ring forwarded to an outside number, and if they transfer a call to that ext it should ring the outside number. does that sound workable. thanks dave
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
If they transfer to a ext, it can be transferred to a out side number
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