web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jan 2007
Posts: 254
Member
Member
Joined: Jan 2007
Posts: 254
I posted something about this about a year ago but rather than re-visit that thread I'm going to post anew. To re-cap, I inherited this system and it is the only IPO I'm servicing so my familiarity isn't that strong. Everything worked fine until a change in carrier last year.

IPO 406 with 400 module, 5 lines. Dialing out will produce a fast-busy every other attempt or so. If I delete the unused lines in Manager it solves the problem, but the unused lines return about a day later. The unused lines are set for "Out of Service" and for "Incoming" which doesn't seem to correct the problem, although the manual says it should. It's obviously hunting the unused line ports for out-dialing although I believe it's set correctly to ignore those lines.

The customer is asking for a quote for a new system to get rid of this problem, and while I'm happy to sell a new system it seems like a pretty expensive way to resolve this problem.

What am I missing? Is it possible to delete the lines and not have them recreated in Manager (and why is that happening)? Is there some other setting I missed to correct this?

Thanks tons!

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,347
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,347
Likes: 10
Each line will have an Incoming and an Outgoing Group number.

All of the active lines should be in the same outgoing group. Any unused lines should be in a different group, doesn't matter which number you use, just something different.

Default is group 0, and that is probably what your 9N shortcode points to, so put the unused lines in group 99. Doesn't matter if they are set to In Service, the system won't look to use them.

Joined: Jan 2007
Posts: 254
Member
Member
Joined: Jan 2007
Posts: 254
Thank you! I'll try that when I'm there on Tuesday.


Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,934
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
C5Z 2
Who's Online Now
2 members (nortelvoip, Taddeo), 150 guests, and 48 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0