sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung 500 SVMI Voicemail

I have a customer with a Samsung 500 in which I had to replace the SVMi-8 card. All is working good except when the auto-atendant answers and calls are then routed to employee phones, the auto-attendant message plays again when the call is picked up by an employee. This also happens when a call is placed on hold, the message plays after the call is taken off hold. I've tried everything I can think of to correct this. Any ides?

What does the Port Activity show you?

I'll have to check on that.

Make sure that in your Menu boxes, you have "Repeat prompts if No Entry" set to zero (0).

I think what you're saying is the voicemail/aa is playing over of a call, kind of like it's conferenced in on the call. Sometimes you will hear the Attendant, other times you'll here the "enter your password" prompt. It's been a long time since we had to do it but i remember it was a combination of the Voicemail and a bad back plane. Replace one or the other and the problem would go away. We used to move the VM to another slot to buy a few more months and sometimes longer. Give that a try, at least it will rule out the back plane in your case.