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#563725 01/01/14 01:58 PM
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I have a customer with a Samsung 500 in which I had to replace the SVMi-8 card. All is working good except when the auto-atendant answers and calls are then routed to employee phones, the auto-attendant message plays again when the call is picked up by an employee. This also happens when a call is placed on hold, the message plays after the call is taken off hold. I've tried everything I can think of to correct this. Any ides?

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What does the Port Activity show you?

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I'll have to check on that.

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Make sure that in your Menu boxes, you have "Repeat prompts if No Entry" set to zero (0).

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I think what you're saying is the voicemail/aa is playing over of a call, kind of like it's conferenced in on the call. Sometimes you will hear the Attendant, other times you'll here the "enter your password" prompt. It's been a long time since we had to do it but i remember it was a combination of the Voicemail and a bad back plane. Replace one or the other and the problem would go away. We used to move the VM to another slot to buy a few more months and sometimes longer. Give that a try, at least it will rule out the back plane in your case.


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