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Joined: Aug 2005
Posts: 327
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OP
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Joined: Aug 2005
Posts: 327 |
On a DK424 C/D 4.3 with ACD, what are my options to get more call information then what displays on the phone and is it possible to display it on a tv or monitor? Also I have a CTX670 that I was going to switch to. I know I need to purchase something to get the ACD working but what are my options for using this to accomplish the same result. Thanks
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
What other caller info are you looking for?
As for the 670 with ACD, I would recommend TASKE Contact for your call accounting. I'm sure its pricey but the info that you can get out of it is pretty darn cool.
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Joined: Jun 2005
Posts: 2,664 Likes: 5
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Joined: Jun 2005
Posts: 2,664 Likes: 5 |
Taske Contact also has software that lets you show real time ACD status onto a TV. It looks pretty good on a large screen, and is very customizable.
The other versions of Taske (reporter or Essentials) do not show real time ACD status.
If you want to get ACD working on a CIX, you would buy a MicroMas. Taske contact is pre-installed on a Mas, but not licensed.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Insight DK was the ACD software for the Toshiba DK. It's DOS-based and end of life so I would not recommend trying to use it today. Insight is available on the CIX and can be displayed on a monitor. It's not as slick as the Taske stuff but it's more affordable.
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