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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
I have a cix 670 with a dk strategy. I can get the lights to go on, but I can't get them to go off. I can see the port go off hook for that extension after retrieving the message. I was able to turn on/off light from an other extension with #63 & #64. I'm going crazy!!! What next.
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Joined: Aug 2012
Posts: 122
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Joined: Aug 2012
Posts: 122 |
What is in the Stratagy user notification entry for MW lamp off?
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Joined: Apr 2009
Posts: 80
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Member
Joined: Apr 2009
Posts: 80 |
It is set to 280 type and pickup
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Are you sure the VM is a Stratagy and not a Contact DK ??
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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
It's a strategy DK 8 port (with a light face and 2 db9). In the strategy manager in monitor screen, you can see the port go off hook briefly after retrieving the message. I have also tested the lamp on /off code from a phone and that works (#63& #64). is there a pause that I can try and where would I put it.
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Joined: Oct 2011
Posts: 74
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Joined: Oct 2011
Posts: 74 |
you maybe have to create a new template for each extension with #63300 300 is the extension number, save it & create new template for all your extension. it's long but it working
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Joined: Aug 2012
Posts: 122
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Joined: Aug 2012
Posts: 122 |
Change the template string for lamp off to match lamp on except for #64 in place of #63 (leave the method alone). If you replace it instead of add it, you won't have to change any of the other mailbox entry's. You can make the change from any user ID. Even if the entry looks good enter and save it anyway, it may be corrupted.
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