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Joined: Jul 2006
Posts: 32
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Joined: Jul 2006
Posts: 32 |
I have a TOS ver. 2.0 that my customer is having issues with. When they have a call on hold, and another call comes in and they put that call on hold as well, they immediately get put back on the first call.
Then of course if they put that call on hold, they get connected to the second call automatically. Anybody know what kinda voodoo this is?
I tried it on a defaulted demo switch at our shop and got the same result.
There has to be a way to put two calls on hold at the same time, but I've seen nothing in programming that would affect this.
The phone I'm using is an IP2032
Thanks
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Joined: Aug 2006
Posts: 1,811 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,811 Likes: 15 |
It sounds like you don't have enough audio paths for the third call to arrive at a keyset. We haven't monkeyed with the TOS 3000, so this is only a guess. Can you add another ICM appearance to the phone?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Jul 2006
Posts: 32
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Joined: Jul 2006
Posts: 32 |
Well....not easily with the basic IP2032 phone. It has no programmable buttons. But I wonder if I could program a "phantom" button. I'll try that and update in a few.
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Joined: Jul 2006
Posts: 32
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Joined: Jul 2006
Posts: 32 |
The IP2032 phone only has appearance of two trunks and no programmable buttons. But I just added a IP2061 phone to my test system and it has appearance of 4 trunks, AND I can put two calls on hold simultaneously.
So...it's definitely a phone issue, but surely there's a work around. Anybody got any ideas?
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Joined: Jul 2006
Posts: 32
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Joined: Jul 2006
Posts: 32 |
I talked to Icon. No fix for this. The only "fix" would be to have phones with more line appearances than you have lines.
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Joined: May 2002
Posts: 17,742 Likes: 34
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Joined: May 2002
Posts: 17,742 Likes: 34 |
Retired phone dude
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Joined: Aug 2006
Posts: 1,811 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,811 Likes: 15 |
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2002
Posts: 17,742 Likes: 34
Member
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Joined: May 2002
Posts: 17,742 Likes: 34 |
Nope  meant to delete that. 
Retired phone dude
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Joined: Aug 2006
Posts: 1,811 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,811 Likes: 15 |
Can I help you in any way?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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