sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-200 AX ICP - 5330e Menu Settings Button doesn not work.

I have several Mitel 5330e IP sets connected to an SX-200 AX ICP. I'm able to adjust the brightness and contrast on all but one by pushing the Menu/Settings key, then choosing Brightness/Contrast. However, the Menu/Setting key does not work on the one phone. I've researched and discovered an alternative way to adjust the settings by pushing either the arrow up or down key repeatedly until you can gain access to the Menu/Settings of the phone. This did not work. Suggestions please?

The 5330e is a fairly recent phone. Have you ensured the SX-200 is upgraded to a software release that is compatible with it?

I went to a 5340e phone and checked the "About" settings and found this info:

Release 5.2
Load: 05.02.01.07
Harware Rev: A:01
ICP Rev: 200_ICP_5.0.2.3

I've got the new software for the system but not the SX200ICP_SETUP.EXE file. I do not have the software CD and I'm having no luck locating that file on MOL.com Suggestions?

I found the executable file that I was looking for in my previous post. A few corrections to my previous posts. The problematic I performed the SW upgrade and it resolved the problem. I'm now able to pull up the menu settings on the 5330e models.

Thanks for all of your assistance!