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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
I've been approached by a Domino's franchise holder to make some adjustments to the Callworks unit that he recently purchased through Fidelity Telecom. The unit is installed in front of their system and it answers all calls, plays a promotional message, then passes the caller through to the system. That works fine, but it is answering the calls so quickly that caller ID information isn't getting through. I need to see if there's a way to program this thing so that it doesn't answer until after the first ring cycle. Does anyone know anything about this?
Ed Vaughn, MBSWWYPBX
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Joined: Oct 2007
Posts: 54
Member
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Member
Joined: Oct 2007
Posts: 54 |
Hope this helps... We had the exact same situation. My tech was able to call and get Tech Support, after the owner bought a manual, or we logged on to the website. The Dominos franchisees will have the usual log-in procedures.
CallWorks is made by Fidelity Communications 800-683-5600 fidelitycom.com
My recollection (its been a few years) is that it was a pretty simple system to work on once we got in, and they were very helpful.
Sorry I don't have more - I have gotten help in this forum many times. Good luck.
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