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Joined: Mar 2014
Posts: 8
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Joined: Mar 2014
Posts: 8 |
The supplier and I have a good working relationship as I provide support for them who are "non-certified" alarm techs.
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
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Joined: Jan 2009
Posts: 854 Likes: 1
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Joined: Jan 2009
Posts: 854 Likes: 1 |
What software release is the NCP at? I ran into an issue w/ a NCP500 that was at v4 software and had too many phones plugged in, and it crashed the card due to going over power budget.
Had to upgrade to v6 and re-register the system to overcome that and then was able to proceed.
Might be worth looking into.
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Joined: Mar 2014
Posts: 8
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Joined: Mar 2014
Posts: 8 |
That is something I will definitely look at. I've called the supplier for an onsite as I'm totally stuck.
Hopefully they will be able to figure it out and if was just some silly mistake I made, I'll post it here.
Thanks!!
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Joined: Aug 2004
Posts: 1,743 Likes: 49
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Joined: Aug 2004
Posts: 1,743 Likes: 49 |
I'm sure Ansatel can help you out but you should be using a straight through 4 conductor line cord from the DLC to the 2nd jack on the TVM.
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: Mar 2014
Posts: 8
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Joined: Mar 2014
Posts: 8 |
Ok we got it figured out. The documentation for the TVM was faulty, it showed for "normal" operation, all the dip switches should be in the ON position. The tech called Panasonic directly and they confirmed this was not the case!!
Sure enough we switched them to OFF and bam! everything worked perfectly. And they say to RTFM!
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