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Joined: Mar 2014
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Hi, I am trying to connect a ncp500 to a tvm50 voice mail box. I am using a DLC8 (port 17), which has been changed to a "Voice mail port" and doing just a direct connection with a cable from the controller to the vmail box.
The problem I am running into is that the port status is "FAULT". I called the supplier and he indicates that I am basically on the right path, but cannot explain why it is not working.
Any help would be most appreciated.
Thanks!!
Jim
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Joined: May 2003
Posts: 2,924
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Port needs to be set at VM/cards/ports. Do you have Console?
Certified Tech? Is equipment registered?
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Joined: Mar 2014
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Hi and thanks for the reply. Yes I have console and am certified but for Mitel. Hardware is registered @ the supplier.
Thanks!
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Joined: Jul 2006
Posts: 2,765 Likes: 22
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Not to nitpick, but what does a Mitel cert have to do with Panasonic? Does that mean you're NOT certified?
If you're able to install the VM port properly, the silliest thing you probably overlooked is that you need the outer pins of a 4-conductor cable to interface the VM with the 50.
Carl
This model is end of life
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Joined: Mar 2014
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Correct, not certified for Panasonic. And yes, that is what my supplier told me as well. So from the controller on pins 3 & 6 I have made a cable that is rj45 on one end and rj11 on the other and on the rj11 the pins I am using are 1 and 4 (the outside ones). Even you seem to think that I am on the right track but I am clearing missing something.
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Joined: Feb 2005
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Is the voicemail at default state? I think it doesn't recognize it until you program it, either quick setup or manually.
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Joined: May 2003
Posts: 2,924
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Plugged in to right jack on TVA and TVA set for DPIT ???
Last edited by brokeda; 03/26/14 05:51 PM.
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Joined: Dec 2003
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Just curious, which supplier sold you the equipment and is also offering up tech support to a non-certified Panasonic TDE/NCP dealer?
Thank you,
John Berry 877-452-6839
Lantex Voice & Data Systems
San Diego Cabling, VOIP, IPBX, & more
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Joined: Mar 2014
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Hi, yes this question has me wondering as well. And I've run into an interesting problem. Using the default p/w it would appear that it has not granted me installer rights, but something lower. EG: I cannot change the LAN setting and cannot run the quick setup.
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Joined: Mar 2014
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Is a "TVA" unit similar in operation to a "TVM"? Jack 1 is the one I am in and it only has 2. Documentation seems to indicate they are hybrid.
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