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Joined: Apr 2014
Posts: 4
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We inherited a Lucent 34D Partner system for our small biz, installed about 8 years ago. It's pretty functional but we can't get into the admin account and change the auto attendant settings; the original owner passed away and the tech who set up the system has disappeared and is not returning our calls. Any thoughts on how to fix?
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Joined: May 2002
Posts: 4,310 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,310 Likes: 8 |
Lucent partner 34d is a phone not a system.
What version partner system do you have. Also what voice mail system.
Then we can help you.
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Joined: Apr 2014
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Thanks - not sure if this is the correct info but I think it is F59=P ACS R3.0
I don't know about the voicemail system - we use Comcast for our phone service if that helps?
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
need more info ,The voicemail could be a silver card about the size of a credit card plugged into to the acs mod
If the Acs is in a cabinet a long white card same size as acs.
Or free standing external voicemail anywhere from the size
of a wii console to a large tower .
How about taking a picture and posting it
your greeting is in the voicemail not the acs
Last edited by KENB; 04/01/14 07:14 PM.
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
Ok. That would be a Partner ACS R3. To determine which voice mail you have, press one of the two Intercom buttons followed by 777. If the voice mail system is an AT&T/Lucent/Avaya product you will hear "Welcome to......."
Once the voice mail is identified, Avaya moderator Mike Daniel can PM you for some additional information and reset the Admin password remotely.
I Love FEATURE 00
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Joined: Apr 2004
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Second thought we are talking the system voicemail and not the comcast voicemail correct??
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Joined: Apr 2014
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Yes the system vm, not Comcast. But intercom/777 brings up the greeting prerecorded by the original tech. We have an Avaya module and an AT&T Partner external- I'll try to post a pic.
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
AT&T/Lucent/Avaya produced 4 voicemail systems for the Partner family. They are:
Partner Mail: Looks like a wall mounted PC.
Partner Voice Messaging: A PCMCIA card that slides into one of the available slots on the front of the ACS processor.
Partner Mail VS: A voicemail system that slides into an open slot in a two or five module carrier
Avaya Partner Messaging: Updated version of the Partner Mail VS.
I Love FEATURE 00
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Joined: Apr 2014
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That s a real old dog, but. mike can help you out
I sent him a pm.
Last edited by KENB; 04/01/14 10:31 PM.
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