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#570394 04/17/14 05:46 PM
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tmeier Offline OP
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Still looking to set up ACD. What version of the CTX 100 and 670 support ACD? Thanks

tmeier #570395 04/17/14 05:54 PM
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According to TAIS bits and Bytes versions 1.02 - 1.30 support ACD version 1 and everything from 2.0 forward supports the current ACD software.


James Berman
Business Telephone Systems
770-638-5000
Mitel - Premise and Cloud Solutions
Iwatsu
| Business Telephone Systems Atlanta |
tmeier #579396 10/23/14 07:48 PM
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Is there any help/manual out there the where it directs you how to set ACD group. I have setup a new ACD group but DSS key will not light up
Sn

tmeier #579447 10/24/14 03:13 PM
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What DSS key are you speaking of?

What are your specs; CIX100 or CIX 670? What type of ACD are you using Micro Mas version? How experienced are you on Toshiba ?

Toshiba FYI website has all kind of documentation.

Last edited by Toshiba Bob; 10/24/14 03:14 PM.
tmeier #579510 10/26/14 03:14 AM
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It is CIX100. I have managed to get the document from the Toshiba website.
I have configured three new acd system.
I HAVE PROGRAMMED SOME KEYS FOR ACD using emanger system.
I made sure that all of the keysets have been synched with the LVL2OAI program including setting the keyset type in the ACD system(level2).

Now only one station working. In other two stations when users try to press the login button the "please enter you Agent ID" will not appear. I have setup all three stations the same way and they have exactly the same hardware.

Any Idea?

tmeier #579514 10/26/14 05:47 AM
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And you set the display type as well in L2OAI?

tmeier #579524 10/26/14 02:10 PM
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Yes.
The Keyset type is set to DP5100 and Display type is to 4X24 in all three extensions.


tmeier #579542 10/26/14 09:01 PM
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If one phone is working correctly, I would assume that that all the required ACD services are running.

If you have all your L2OAI settings and the buttons programmed correctly and match L2OAI, then I would restart all the ACD services if you have not done that yet. About 99% of the time a restart of the services is not require.

You can reboot the server, or close Net Server and all the service windows and then restart Net Server.

tmeier #579563 10/27/14 12:26 PM
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I restarted the server with no luck. Will there any log files in L2AOI that will give me more troubleshooting information?

tmeier #579573 10/27/14 02:35 PM
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Can any of the three telephones log in as the first telephone?
Are you using PDN's or phantom DN's for your ACD agents?
How many agents total are there and have you verified you licenses?
Through Strata ACD tab via the desktop can you log in the telephones directly?

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