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Joined: Jan 2010
Posts: 78
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Posts: 78 |
Trying to get uMobility working on a SV8100. Following all of the programming but I seem to having trouble. My app always comes back Not Registered. Our network guys have give me the correct IP address but I can not get it to link. Has some one out there had the same trouble and then found it was something little that corrected it. I have tried a couple different ports but no luck.
Ken
muddy
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Are you connecting on the same subnet?
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Joined: Jan 2010
Posts: 78
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Posts: 78 |
DrPbx, I am not sure on the subnet. I do not see a place in the app to add the subnet.
I have used the NEC uMobility SV8100 Quick setup guide on the KSU and the NEC uMobility Client Software user guide.
Ken
muddy
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Joined: Oct 2004
Posts: 1,492
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Are you licensed for the 3rd party Sip extensions? also do you have an extension set up in programming?
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Joined: Jan 2010
Posts: 78
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Posts: 78 |
oobie, we have licenses for 4 in the feature actavations. I have set up extension 160 for the unit I am trying to connect.
muddy
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Joined: Jul 2006
Posts: 32
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Your phone with the Umobility app is on the same network as the SV8100, right?
I had to set this up for a customer and had more luck on the Iphone version than the android version. I used the documentation and still had to call tech support to get it working exactly right. Good luck.
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Joined: Jan 2010
Posts: 78
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Posts: 78 |
Yes, we are on the same network.Have checked it many times. Have worked with tech support and they are at a lose right now. I have it now coming up as Not Registered - Unanauthorized.
Looking through our network to see what is going on.
muddy
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Joined: Jan 2010
Posts: 78
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Joined: Jan 2010
Posts: 78 |
We have upgraded the IPLA card to an IPLB card as we want to use this outside of the network also. Found that it still does not work. Loaded the 10 day license to see if this is the issue. Once this was done and the switch rebooted it connected right away no troubles. Working with NEC to see where the trouble is. Net step will be to try to connect on cell service.
Thanks for all the insight.
Muddy
muddy
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