web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#570852 04/25/14 07:49 PM
Joined: Jan 2010
Posts: 75
muddybl Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 75
Trying to get uMobility working on a SV8100. Following all of the programming but I seem to having trouble. My app always comes back Not Registered. Our network guys have give me the correct IP address but I can not get it to link. Has some one out there had the same trouble and then found it was something little that corrected it. I have tried a couple different ports but no luck.

Ken


muddy
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

muddybl #570866 04/25/14 10:34 PM
Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
*****
Offline
Moderator-Mitel, NEC, Vodavi
*****
Joined: Jul 2001
Posts: 1,985
Are you connecting on the same subnet?

muddybl #570903 04/27/14 05:26 PM
Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
Stand alone or via server?? If stand alone below is a Dropbox link to how my Nexus 4 is setup on our inhouse system

https://dl.dropboxusercontent.com/u/15032525/uMobility%20screens%20shots%20for%20nexus%204.zip


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
muddybl #570930 04/28/14 11:12 AM
Joined: Jan 2010
Posts: 75
muddybl Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 75
DrPbx, I am not sure on the subnet. I do not see a place in the app to add the subnet.
I have used the NEC uMobility SV8100 Quick setup guide on the KSU and the NEC uMobility Client Software user guide.

Ken


muddy
muddybl #570943 04/28/14 02:00 PM
Joined: Oct 2004
Posts: 1,491
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
Are you licensed for the 3rd party Sip extensions? also do you have an extension set up in programming?

muddybl #570949 04/28/14 03:37 PM
Joined: Jan 2010
Posts: 75
muddybl Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 75
oobie, we have licenses for 4 in the feature actavations. I have set up extension 160 for the unit I am trying to connect.


muddy
muddybl #571337 05/06/14 03:15 PM
Joined: Jul 2006
Posts: 32
Member
Offline
Member
Joined: Jul 2006
Posts: 32
Your phone with the Umobility app is on the same network as the SV8100, right?

I had to set this up for a customer and had more luck on the Iphone version than the android version. I used the documentation and still had to call tech support to get it working exactly right. Good luck.

Iwatsu-Tech #571609 05/12/14 07:19 PM
Joined: Jan 2010
Posts: 75
muddybl Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 75
Yes, we are on the same network.Have checked it many times. Have worked with tech support and they are at a lose right now. I have it now coming up as Not Registered - Unanauthorized.

Looking through our network to see what is going on.


muddy
muddybl #572286 05/27/14 06:52 PM
Joined: Jan 2010
Posts: 75
muddybl Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 75
We have upgraded the IPLA card to an IPLB card as we want to use this outside of the network also. Found that it still does not work. Loaded the 10 day license to see if this is the issue. Once this was done and the switch rebooted it connected right away no troubles. Working with NEC to see where the trouble is. Net step will be to try to connect on cell service.

Thanks for all the insight.

Muddy


muddy

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (justbill, Toner), 133 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5