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SIP Calls from Auto Attendant one way audio on one extension
#571017 04/30/14 02:02 PM
Joined: Jul 2007
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Samsung OS7100. Calls from the Auto Attendant to 2 extensions they cannot hear the caller. If the I change the inbound call to go directly to the extension it works fine. Only calls from the AA do 2 out of the 10 extensions experience this issue. Its every time. If the extension makes outbound calls there is no issue. Works fine. I have replace phones, defaulted and reloaded programming to no avail. The Software is 4.30i. I wanted to get some feedback before upgrading the software as this problem just started a couple days ago.

I will mention that after I defaulted and uploaded programming it did work for about 5 minutes. But then went back to the problem.

I dont see how this could be a provider issue because its only on two extensions.

I look forward to some feedback. Thanks


Nate
Re: SIP Calls from Auto Attendant one way audio on one extension
nwilliams #571018 04/30/14 02:08 PM
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Sounds weird.Have you tried swapping these extensions to a different ports? Does changing their extensions do anything?

Re: SIP Calls from Auto Attendant one way audio on one extension
pvj #571026 04/30/14 03:44 PM
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That was my next task. Just waiting to hear if the customer wants me to go onsite and trouble shoot.


Nate
Re: SIP Calls from Auto Attendant one way audio on one extension
nwilliams #571044 04/30/14 08:24 PM
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Strange issue, sounds like a bug in the system. 4.30 is very old software. You won't have moh working on the sip with that version.
I'd it's a mp10a I would upgrade to latest 4.75 for that, security, and more logging on sip in the latest version


Moderated by  Genesiscomm, nameless, pvj 

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