EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
Linked Banner to your Product or Website
Meticore Weight Loss Voted #1.
Daily Excellence
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2007
Posts: 48
Member
OP Offline
Member
Joined: Jul 2007
Posts: 48
Samsung OS7100. Calls from the Auto Attendant to 2 extensions they cannot hear the caller. If the I change the inbound call to go directly to the extension it works fine. Only calls from the AA do 2 out of the 10 extensions experience this issue. Its every time. If the extension makes outbound calls there is no issue. Works fine. I have replace phones, defaulted and reloaded programming to no avail. The Software is 4.30i. I wanted to get some feedback before upgrading the software as this problem just started a couple days ago.

I will mention that after I defaulted and uploaded programming it did work for about 5 minutes. But then went back to the problem.

I dont see how this could be a provider issue because its only on two extensions.

I look forward to some feedback. Thanks


Nate
Global Test Supply 728x90
Joined: Sep 2001
Posts: 2,252
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,252
Sounds weird.Have you tried swapping these extensions to a different ports? Does changing their extensions do anything?

Joined: Jul 2007
Posts: 48
Member
OP Offline
Member
Joined: Jul 2007
Posts: 48
That was my next task. Just waiting to hear if the customer wants me to go onsite and trouble shoot.


Nate
Joined: Jun 2006
Posts: 2,877
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,877
Strange issue, sounds like a bug in the system. 4.30 is very old software. You won't have moh working on the sip with that version.
I'd it's a mp10a I would upgrade to latest 4.75 for that, security, and more logging on sip in the latest version


Moderated by  Genesiscomm, nameless, pvj 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,466
Posts640,071
Members49,483
Most Online5,661
May 23rd, 2018
Today's Birthdays
baldy, gtrs, laertao, patrick8154
Newest Members
Matt L, Goracing57, Michael Duffy, Jim22, hummerdave
49,482 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 37
Ruben 7
OBT 5
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
15 members (hitechcomm, sundance, Mercenary Roadie, dexman, BobRobert, justbill, jeffmoss26, Yoda, phonman123, metelcom, ToshiGal75, RATHER BE FISHING, mohammed abdelaa, 2 invisible), 113 guests, and 41 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud