SIP Calls from Auto Attendant one way audio on one extension|Sundance Business VOIP Telephone Help

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SIP Calls from Auto Attendant one way audio on one extension #571017 04/30/14 10:02 AM
Joined: Jul 2007 Posts: 48 Mi nwilliams OP Member
OP nwilliams Member Joined: Jul 2007 Posts: 48 Mi	Samsung OS7100. Calls from the Auto Attendant to 2 extensions they cannot hear the caller. If the I change the inbound call to go directly to the extension it works fine. Only calls from the AA do 2 out of the 10 extensions experience this issue. Its every time. If the extension makes outbound calls there is no issue. Works fine. I have replace phones, defaulted and reloaded programming to no avail. The Software is 4.30i. I wanted to get some feedback before upgrading the software as this problem just started a couple days ago. I will mention that after I defaulted and uploaded programming it did work for about 5 minutes. But then went back to the problem. I dont see how this could be a provider issue because its only on two extensions. I look forward to some feedback. Thanks Nate

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Re: SIP Calls from Auto Attendant one way audio on one extension nwilliams #571018 04/30/14 10:08 AM
Joined: Sep 2001 Posts: 2,330 Likes: 7 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,330 Likes: 7 Canada	Sounds weird.Have you tried swapping these extensions to a different ports? Does changing their extensions do anything?

Re: SIP Calls from Auto Attendant one way audio on one extension pvj #571026 04/30/14 11:44 AM
Joined: Jul 2007 Posts: 48 Mi nwilliams OP Member
OP nwilliams Member Joined: Jul 2007 Posts: 48 Mi	That was my next task. Just waiting to hear if the customer wants me to go onsite and trouble shoot. Nate

Re: SIP Calls from Auto Attendant one way audio on one extension nwilliams #571044 04/30/14 04:24 PM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	Strange issue, sounds like a bug in the system. 4.30 is very old software. You won't have moh working on the sip with that version. I'd it's a mp10a I would upgrade to latest 4.75 for that, security, and more logging on sip in the latest version

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