Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#571332 05/06/14 06:18 PM
Joined: Apr 2014
Posts: 1
pingj Offline OP
Member
OP Offline
Member
Joined: Apr 2014
Posts: 1
Hi all,

New to the forum but have been supporting BCM 400 / 50's as IT Manager for a credit union for 5 years.

I just finished setting up a USED BCM 50. I copied the CCR and AA setting from the other BCM's into the USED one.

I have one AA setting that is routes calls to our call center. I can dial the DN from within the branch, but when selected by the AA I get "The person you have called is not available"

Any ideas?

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Oct 2012
Posts: 251
Member
Offline
Member
Joined: Oct 2012
Posts: 251
Almost has to be something setup improperly in the CCR tree - if you can dial the Call Center pilot number internally and it works, then I would launch BCM Monitor & see what happens when you dial in and press the key associated with the Call Center Pilot.


www.highspeedtele.com
Dallas & Fort Worth, TX
Joined: Feb 2005
Posts: 1,612
Member
Offline
Member
Joined: Feb 2005
Posts: 1,612
Maybe posting how you have it programmed might help.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada





Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,970
Posts637,430
Members49,704
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
DavidDC114, Deep (just a guy), Grokit01, QCIAthol
Newest Members
Acme Finishing, jim gray III, Merenth, Service Tech 911, Stephen A
49,703 Registered Users
Top Posters(30 Days)
Toner 12
mfecko 7
dexman 5
Who's Online Now
3 members (Toner, adamsih300u, Memphisribs), 84 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5