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Auto Atendant issue
#571332 05/06/14 06:18 PM
Joined: Apr 2014
Posts: 1
pingj Offline OP
OP Offline
Joined: Apr 2014
Posts: 1
Hi all,

New to the forum but have been supporting BCM 400 / 50's as IT Manager for a credit union for 5 years.

I just finished setting up a USED BCM 50. I copied the CCR and AA setting from the other BCM's into the USED one.

I have one AA setting that is routes calls to our call center. I can dial the DN from within the branch, but when selected by the AA I get "The person you have called is not available"

Any ideas?

Nortel Equipment and Telephones
Re: Auto Atendant issue
pingj #571344 05/06/14 10:28 PM
Joined: Oct 2012
Posts: 242
Joined: Oct 2012
Posts: 242
Almost has to be something setup improperly in the CCR tree - if you can dial the Call Center pilot number internally and it works, then I would launch BCM Monitor & see what happens when you dial in and press the key associated with the Call Center Pilot.
Dallas & Fort Worth, TX
Re: Auto Atendant issue
pingj #571347 05/07/14 12:17 AM
Joined: Feb 2005
Posts: 1,591
Joined: Feb 2005
Posts: 1,591
Maybe posting how you have it programmed might help.

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Toronto, Canada

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