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intertel hunt groups
#571341 05/06/14 09:09 PM
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issue with intertel hunt group....
i am familiar with intertel but have not worked on them in 5+ years and i know i am missing something easy....i hope.

i have a DID pointed to a hunt group (no UCD or ACD)-
it has one member in it. all timers are bumped up a little and the first call goes thru fine but the second inbound call goes in and does not give any off hook indication to existing member if she is on a call. all camp on (in ext flags and in the hunt group) are enabeled. anyone have any ideas - and thanks in advance for any input.


Last edited by Big Sarge; 05/06/14 09:20 PM.
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Re: intertel hunt groups
Big Sarge #571342 05/06/14 09:28 PM
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Hunt Group Camp On Indications flag needed to be enabled on the station.

Re: intertel hunt groups
DND ON #571363 05/07/14 11:43 AM
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i have verified the camp on is enabeled on both the HG and in the station flags page. still not working??? thanks for the response - any other ideas for me to check?

Re: intertel hunt groups
Big Sarge #571386 05/07/14 05:44 PM
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The member of the hunt group must put the first call on hold and then hit the hookswitch for the 2nd call to be presented to her. It's the nature of hunt groups on the Inter-tel system. She will then be able to switch back and forth between them on the Call Keys.

If she is the only member of the hunt group and Wrap Up mode for holding ACD calls is enabled in System Flags, it may not present itself right away or at all. It depends on what the Wrap Up timer is set for. I just ran into this problem recently. If it is a UCD hunt group, that flag is inconsequential.

Re: intertel hunt groups
Big Sarge #571429 05/08/14 12:52 PM
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The OP said it wasn't ACD, so wrap up doesn't apply. If the flags are correct, calls should camp on with audible indications.


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