Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
#571341 05/06/14 09:09 PM
Joined: Aug 2012
Posts: 5
Member
OP Offline
Member
Joined: Aug 2012
Posts: 5
issue with intertel hunt group....
i am familiar with intertel but have not worked on them in 5+ years and i know i am missing something easy....i hope.

i have a DID pointed to a hunt group (no UCD or ACD)-
it has one member in it. all timers are bumped up a little and the first call goes thru fine but the second inbound call goes in and does not give any off hook indication to existing member if she is on a call. all camp on (in ext flags and in the hunt group) are enabeled. anyone have any ideas - and thanks in advance for any input.


Last edited by Big Sarge; 05/06/14 09:20 PM.
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Hunt Group Camp On Indications flag needed to be enabled on the station.

Joined: Aug 2012
Posts: 5
Member
OP Offline
Member
Joined: Aug 2012
Posts: 5
i have verified the camp on is enabeled on both the HG and in the station flags page. still not working??? thanks for the response - any other ideas for me to check?

Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
*****
Offline
Moderator-Inter-Tel
*****
Joined: Jun 2010
Posts: 797
The member of the hunt group must put the first call on hold and then hit the hookswitch for the 2nd call to be presented to her. It's the nature of hunt groups on the Inter-tel system. She will then be able to switch back and forth between them on the Call Keys.

If she is the only member of the hunt group and Wrap Up mode for holding ACD calls is enabled in System Flags, it may not present itself right away or at all. It depends on what the Wrap Up timer is set for. I just ran into this problem recently. If it is a UCD hunt group, that flag is inconsequential.

Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
The OP said it wasn't ACD, so wrap up doesn't apply. If the flags are correct, calls should camp on with audible indications.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,378
Posts634,603
Members49,525
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
djone21, glacier37, Supert8ch
Newest Members
NiagaraGuy, Luv2uallday, FredSkidoo, tspa, xtrememachines
49,525 Registered Users
Top Posters (30 Days)
Toner 20
dexman 10
R4+Z 6
Who's Online Now
0 members (), 16 guests, and 15 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5